When it comes to being able to buy gold, silver, or other precious metals, you have no shortage of options. Indeed, ultimately, these options can be somewhat overwhelming:
With so many firms offering you access, management, and storage to the metals you may want to invest in, how can you be sure that you are selecting the right firm to give your money to? This isn't a minor decision: The firm you select may give you advice that can make or break your retirement.
That's why it is so important to get a fair and impartial look at the various investment options that are available to you. One such example is Rosland Capital.
Before we get started, investing your savings is a serious task. When it comes to adding precious metals to your portfolio, how do you know which companies to trust?
That is why we have researched every company in the industry and selected the very few with the highest customer service standards.
This way you can easily compare the best companies in the business, and choose one that fits your needs and investment goals.
Read the list to see if Rosland Capital passed our strict customer service standards to become one of our top recommendations.
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What is Rosland Capital?
Rosland Capital is a precious metals vendor. You can use this form to purchase and sell gold, silver, platinum, or pallidum. You can use this money to invest in an Individual Retirement Account (IRA) or for your own investing/collecting purposes.
Rosland Capital enjoys unique relationships with numerous sports leagues, including Formula 1 and the PGA Tour. As a result, they have created coins that reflect stars in both of these leagues. These are highly unique, exclusive products that cannot be purchased anywhere else. As such, fans of these two sports leagues may find that there are products available here that they are interested in buying for collection purposes.
Rosland Capital bills itself as a company that can help users strike a balance between investing in gold for personal financial purposes, buying expensive collectibles, and preparing for your retirement.
Rosland Capital History
Rosland Capital started in 2008 - the height of the Great Recession - and has been going ever since. Its CEO and Founder, Marin Aleksov, has more than 25 years in the precious metal industry, and many of the staff of Rosland Capital also have years of experience in the field.
Assuming this biography is accurate, it should give potential customers some comfort: The company is well situated to manage potential purchases and has the history and expertise to be able to suit you well.
Products They Sell
Here's where things get tricky. Rosland Capital offers a wide array of products to prospective customers, but its website is somewhat disorganized and can be confusing.
First, you can use the website to order gold, silver, and platinum. Right off the bat, there's some confusion: Other sections of the website say you can order pallidum, but it's not listed under products.
Next, you can order coins.
There are four different sections of coins: Bullion, Premium, Exclusive, and Exclusive Specialty coins. What's the difference between all of these coins? Well, you have to click your way through the website to find out. Even clicking on "products" links to specialty coins. This isn't particularly user-friendly.
Then, we have IRA-eligible products. That section of the website is separate from the "Gold IRA" tabs. How do the two sections overlap? How are they different? It's never explained. You have to check out both pages and guess.
Next, we go into PGA Tour and Formula 1 coins. These are coins that are created with an exclusive relationship with the PGA and Formula 1 racing. This is a nice touch, although it does distract from attempts to brand the company as ideal for serious investors. Still, the novelty might be appealing to some fans of each sport.
Clicking on each section of the website will steer users to individual product pages. These product pages have a wide array of information on a product - but, in many cases, no price. You have to call to get a price. In this day and age, this is unheard of.
You should be able to buy a piece of gold or other precious metal without needing to call a phone number.
You can also use the website to get a solid amount of information on the benefits of opening a Gold IRA. You can use that information to click on a form and open such an IRA.
The website does lay out the specific process to open an IRA with Roland Capital. It also does a good job of laying out how you can use your IRA to buy gold, as well as the limitations of such an IRA.
Every precious metal broker should come replete with resources that you can use to help you decide whether or not to invest in any type of precious metal, and Roland Capital does have some information. This includes information on how you can buy gold, why you should buy gold, and how to avoid making many first-time mistakes. It also has historic price charts.
The website also has a highly extensive section on the setup and benefits of a gold IRA. It lists what a gold IRA is, what its potential benefits are, and some of the regulations surrounding the precious metals that must be kept in such an IRA.
This section is helpful and balanced. It is meant to inform potential customers about how a gold IRA can help their retirement, what potential challenges are, and how these challenges can be addressed. Users can use this section of the website to get a better look at why they may want to consider a gold IRA.
However, again, there is information that is missing or awkwardly placed. The website does not have information on real-time prices of gold or silver.
Thus, the website gives you a good idea of where gold and silver have been. It says nothing about where the price is now. This can leave new customers confused: How much will a gold or silver IRA cost if they want to buy it today?
The website also has manually added news stories that seek to show the benefit of purchasing gold, silver, or other precious metals. This is very similar to other companies that offer pieces of news on their website. However, there's a major challenge here:
The news is largely limited to press releases from the company, as well as information on the benefits of buying gold. Furthermore, it isn't very up-to-date: Only Four stories are posted in the 4th quarter of 2022, and one of those is a press release from the company about their new Billie Jean King coin.
There is no news, as of this writing, for 2023. If the company is seeking to keep users up-to-date, they are missing the market with this section of its website.
Other Customer Reviews
Many high-quality websites allow individuals to review companies and provide their feedback. This can allow potential users to get a good grasp of the benefits and concerns of dealing with a company.
Rosland Capital does extremely well on many websites. For example, it has an A+ rating from the Better Business Bureau, indicating that the company is a highly legitimate one and that you can safely do business. User reviews on the company an average of 4.7 out of 5 stars (286 total reviews), a very good rating. Google reviews are also very high, with the company earning 4.9 out of 5 stars (78 reviews).
These positive reviews tended to focus on very similar characteristics, which is unquestionably a good sign for any company.
Users tended to appreciate working with individual customer service agents (often citing specific agents by name) and noted that the agents were friendly, helpful, and well-tuned with the products they were selling.
These reviews noted that products came as promised, were shipped securely, and were sent in the timeframe promised.
Some websites, however, were less than positive. TrustLink gave Rosland Capital 3.5 out of 5 stars (70 reviews), with many users citing problems with transparency and honesty, noting that they missed information about spread fees.
Trustpilot gave the website 2.7 out of 5 stars (10 reviews), and ten of the reviews were 1 star, also citing lies and a lack of information given.
Fees and Returns
According to its website, Rosland Capital charges the following fees for IRAs:
It is worth noting that the fees section is buried within a frequently answered questions section of the website and is difficult to find on its own. Furthermore, from reviews, it appears that there are transaction fees, but these are not listed on the website.
Rosland Capital allows customers to make returns and receive a full refund within seven days. The refund will arrive within thirty days.
Advantages & Disadvantages
Like any other firm, Rosland Capital offers a series of advantages. Chief among them is the uniqueness of the products offered. Rosland Capital sells collector-item gold coins that simply aren't available anywhere else, owing to their exclusive partnerships with many firms.
This enables buyers of unique gold products to use the firm's services to buy gold that they wouldn't get elsewhere.
Furthermore, the service has been widely praised by users for its customer service-centric approach. In reading reviews, it is clear that Rosland Capital has skilled and knowledgeable individuals who work for the company.
These people seem capable of walking people through difficult financial transactions and helping them make knowledgeable choices about what to do with their money and how to spend it. Customers appreciated working with Rosland Capital, perhaps more so than many other similar firms.
Of course, it's clear that the company also has some struggles and potential warning signs.
First and foremost: The website. It's a mess. It uses an old design, it's narrow and very unattractive.
It also has a running tally of the U.S. national debt, which seems to be oriented towards positioning this website for survivalists who buy gold because they are convinced that the economy is going to crash.
That's not necessarily a bad thing if that's how the company wants to position itself. However, it would seem to go against its efforts to brand itself as a serious website for those interested in retiring OR people who want to buy unique gold coins.
The fact that you can't order many products directly from the website is simply unacceptable and well beyond what other websites have the capability of doing.
This concern is related to a secondary one: There is no way to determine how much gold costs at this exact moment. This lack of information can leave customers confused and create uncertainty in the buying process.
There do seem to be transparency issues with the website. Most customers left very positive reviews, but those who left unhappy ones noted that they weren't always sure what they were buying or what their fees were.
This is further evidenced by the fact that it could be difficult to find how much the fees were. Customers paid some fees that weren't listed in the fees section of the website, further compounding transparency questions.
There are unquestionably some real advantages to buying gold with Rosland Capital. The company has a great reputation when it comes to customer service and offers some highly unique products.
If you are a fan of these sports-oriented coins and want to make a purchase both for yourself and investment purposes, you may find that doing business with Rosland Capital is well worth it.
At the same time, on a comparative basis, the company suffers. Finding information can be difficult. You can't make an order directly from their website.
Many customers noted transparency concerns about fees, and it is clear that their website is much older and not designed as well as others who do business here. These are not minor issues in any business, and given the high degree of competition in this field, it is worth considering before you open an account.
Remember to read out list of the Top Gold Companies to see if Rosland Capital made the cut.
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At Digital Financing Task Force, we provide research and analysis for people that want to take control of their financial future and protect the savings that they have.